If we can't, we say so
Cases with no realistic recovery route are turned away during intake. We do not bill clients for fieldwork on files we believe are unwinnable.
Investigators, not salespeople.
Pinnacle Reclaim Group was founded in 2018 by three former bank-dispute analysts who were tired of watching scam victims pay a second time — this time to "recovery agents" who never lifted a file.
Our origin
Built out of a meeting that ended badly
In 2017, our founder Ines Caldwell sat in front of a retired schoolteacher who had lost £71,000 to a fake forex platform. The bank had refused her claim on a technicality. Two recovery firms had charged her up front, then disappeared. We built Pinnacle as the firm that woman should have been able to call.
From day one, we have run a deliberately small caseload — between 80 and 120 active matters at any moment — because diligent recovery work cannot be industrialised. Most of our senior staff are former bank dispute officers, AML analysts, or forensic accountants. None of them are commission-paid.
- Independent firm — not white-labelling another agency's intake.
- Fixed-fee investigation report on every accepted matter.
- UK-registered, UK-hosted infrastructure, audited annually.
What guides us
Three working principles, written into our engagement letter
The evidence does the arguing
Our submissions to banks, PSPs and exchanges are paper-trail first, narrative second. That is what regulated institutions need in order to act.
Plain language, always
Reports are written in the language a non-specialist client can read aloud to a family member without needing a glossary. No jargon walls.
The senior team
Senior analysts assigned to every accepted file
You will not be passed between call-centre agents. The analyst who hears your intake is the one whose name appears on your closing report.
Ines Caldwell
Founding PartnerFormer dispute resolution lead at a UK challenger bank. 14 years across consumer card chargebacks and AML escalations.
Dimitri Aslanov
Head of Digital ForensicsOn-chain analytics specialist. Co-author of two industry whitepapers on stablecoin tracing inside mixer-adjacent flows.
Priya Doshi
Senior Case CounselFormer in-house counsel at an EMI. Manages our regulator notifications and cross-border subpoena coordination.
Felix Bowden-Hart
Head of Client IntakeFormer Citizens Advice money advisor. Personally screens every inbound enquiry that is referred for full investigation.
Card-funded forex platform; chargeback packet upheld by the issuing bank after a 12-week investigation.
Crypto trace from a self-custodial wallet to a Tier-2 exchange; freeze obtained on USDT balance pending court order.
Binary options platform; recovery negotiated via the acquirer after the underlying entity failed regulator notice.
SEPA-funded crypto matter with funds long passed through a mixer. We declined the file and advised on Action Fraud reporting.
Ready to find out where your money actually went?
The intake call is the most honest hour of recovery work you can do. Whether you continue with PRG or not, you will leave that call with a clear picture.