01 · Intake call
A 45-minute confidential conversation with a senior analyst. We ask for the platform name, your funding method, the date range, and what the operator told you. We do not ask you to send money before this call.
How fund recovery actually works
Recovery firms love to make this sound mysterious. It isn't. Below is the same diagram we send to every accepted client — only with more detail.
02 · Evidence pack
We send a checklist of records: bank or card statements, wallet transaction IDs, KYC documents you submitted to the platform, full chat or email threads, and any "broker" identity information. Most clients complete this within five working days.
03 · Investigation report
Within 10 business days we deliver a written report: the identified operator, its corporate trail, the payment rails involved, the most realistic recovery instrument, and an honest probability assessment. This is the only step billed at a fixed intake fee.
04 · Fieldwork
You decide whether to proceed. If yes, we draft the chargeback packet, file regulator notices, coordinate exchange subpoenas, or open direct dialogue with acquiring banks — whichever your report identified as the best route. You sign off on the scope and budget in writing first.
05 · Outcome & closure
Funds released to your nominated account, or a written closure pack explaining where the case stalled and what evidence you keep for future advisors. We never hold returned funds for more than seven business days.
The honest version
What recovery cannot do
Setting expectations is part of doing the job ethically. These are the situations where we struggle — and so does every reputable firm.
Cash deposits
Funds delivered as physical cash leave no rail to follow. Almost never recoverable through civil instruments.
Crypto into a mixer
Once funds have been tumbled through a mixer or chain-hopped via a privacy coin, the trace becomes uneconomic for most case sizes.
SEPA > 540 days
Bank recall windows close. Beyond the recall window, the case becomes a civil claim against the operator — a much slower, costlier road.
Operators in unregulated states
If the operator is incorporated in a jurisdiction with no recognised regulator or banking system, civil enforcement is rarely commercial.
Fees
Our pricing model, in one paragraph
We charge a single, disclosed intake fee for the investigation report. That fee is non-contingent — you are buying the analytical hours required to produce it. Beyond that, fieldwork is quoted as a blend of fixed retainer and success-linked element. The success element is only invoiced once funds are returned to your account.
- No commission-paid sales staff — nobody is incentivised to over-sell you a case.
- No "registration", "release" or "tax-clearance" charges — those are the hallmarks of recovery-room scams, not real firms.
- No money requested in crypto, gift cards or by international wire to a third country.
Avoiding the second scam
Five hard rules for choosing any recovery firm
1. Verify the registry
Look up the firm on its claimed business registry. A real registry entry takes 60 seconds to confirm and includes director names.
2. Reject crypto-only fees
Any firm asking you to pay fees in crypto is a red flag. Reputable firms accept bank transfer to a UK or EU corporate account.
3. Read the engagement letter
If the contract is verbal, a screenshot, or a Word file emailed from a personal address, walk away.
4. Reject upfront success guarantees
Nobody can guarantee recovery before reviewing the evidence. Anyone who does is selling reassurance, not work.
5. Insist on a writeable office address
You should be able to physically post a letter to the firm. PO Box only? Walk away.
You have read the process. Want to start one?
The intake call is the first — and the only entirely free — step. You owe us nothing until you have read the investigation report.